Frequently Asked Questions

Please note that any orders placed Friday afternoon, Saturday or Sunday will be dispatched on the next working day.

Delivery options

All orders are subject to items being in stock. If an item ordered is not available we will contact you by phone or email.

*Free shipping over £99 applies to UK Mainland only. A shipping surcharge may be applied at checkout to non-UK mainland (i.e., Northern Ireland, Scottish Highlands, Channel Islands etc). If in doubt please call us to discuss shipping costs for your order.

• Standard Delivery is £4.99 (Ex-Vat) on all orders. This is standard royal mail post which can take up to 3-5 working days but most arrive within 48 hours.
• Heavy Items £9.99 (May be shipped with Hermes or UPS)
• Oversize Items £24.99 (May be shipped with Hermes or UPS)
• Free Delivery – Free on all orders over £99 (UK mainland. Some heavy or oversize items are excluded from free delivery)
• Local collection – Free local collection in our Weymouth store. Simply place your order online and we will let you know when your order is available for collection.

Returns

30 days satisfaction guarantee. If there is a problem with an item you have received please get in touch so that we can arrange replacement or return*.